FULLMOON

Its been a month and I have yet to receive my package and it is a inconvenience to me so may you please give me a call or refund my money please and thank you.

I feel sorry that you haven't received package.....

I have had a few customers ask me the same question for the last a couple of weeks.

(Mainly customers from US)



One of my customers couldn't receive package but Package got back to me 3 months after I sent!!!(She was from Germany)



I will let you know if I get your package back for some reason.


I am so sorry for any inconvenience but I can't do anything more for you.
I recommend you use registered mail or EMS next time you order as they have tracking numbers and insurance.
So if your package gets lost again at least we can track it.

As I am warning everybody who picked regular mail,
it may go missing or break while shipping but it's not my responsibility.
So I can't refund or resend as I don't think it's my fault.

Here is a message I sent you
**********
Kindly confirm if the above is correct.

If you did not place your order with me or if you made any mistakes,
please let me know by e-mail to fullmoon07@hotmail.co.jp within 24 hours.

If you choose Regular mail for delivery please note lost or broken packages is not my responsibility.
Regular mail nose not have tracking number or insurance, So after I send your items please do not ask me where your items are.
Please let me know if you want to change to Registered mail or EMS within 24 hours otherwise I will send by regular mail which has NO insurance and NO tracking number.

1.Registered mail(is Insured for up to 6000yen , has tracking number , Delivery within 7-14days)
(Tracking number is only for the post office to find your items after 4weeks.)
You can not track your items yourself

2.EMS (is Insured for up to 20000yen , has tracking number , Delivery within 2-4days)
With this service you can track your items yourself.

The shipping information will be sent to you later.

This is an automatic reply.
So you don't need to do anything unless your order is wrong.
**********

Sorry for any inconvenience.

Yuki

I'm also sorry this happened, If I don't received my package in a week I'll go in to the bank/paypal in let them to refund my money, But I won't be doing any other business with you any more that really unprofessional.

Oh,, I'm sorry I thought I already stated that in my previous mail but i'll repeat myself I WONT DO ANYY BUSINESS WITH YOU ANYMORE. && No thank you!!

I would like to ask my customers

.Would you still shop with me if I stop sending packages by Regular mail?

I have had a problem with one of my customers who hasn't received her package yet.
As you can see by her comments above how you will feel if your package goes missing as well as what I think about this problem.
As it's states in the confirmation message[ LOST OR BROKEN PACKAGE IS NOT MY RESPONSIBILITY]

Any comment will be appreciated.

Also I would like new customers to read this BBS to see what could happened if you pick regular mail.
So if you are not happy with the terms & conditions of my shop please DO NOT shop with me.

Thank you.

Yuki

I would be upset too if my package didn't come but I think people should understand that these things CAN happen. You provide the adequate services on your end, if something is lost in transit, it shouldn't at your fault as you ALSO provide registered mail.

Please, don't remove standard shipping, you shouldn't let one cranky customer sway your already excellent service.

I'm sorry about the situation going on. I don't understand why they would file a complaint when you have it posted that it's not your responsibility for lost regular mail. If people want to have safer mail, they can get the registered mail or EMS. It's a chance they are taking on THEIR side, not yours.
One of the many reasons I like to shop at your store is because of you sending things regular mail. It makes shipping affordable for the amount of product I order.

Hello Yuki:)
Im happy to see you open again...
About the mailing: all online stores have a policy that they are not responsible for packages lost/damaged in transit. Your customer agrees to this when she buys, so I think it's wrong for her to make a complaint about you.
I think you should keep regular post, maybe you could give an option of special post, with extra charge?
Don't feel bad ok? You are very professional and we love your shop!

Don't let one complaint get you down Yuki! ^_^! Your website clearly states that you are not responsible for any loss or damages of packages, and if a customer should worry a lot, they should purchase insurance and upgrade to a better mailing service, and you do offer quite some selection! Things happen in air mail and post office, and it's definitely not the seller's fault (heck, they can still package it good and stealers still open it and seal it themself! *victim*). So please don't change the shipping ^.^! Besides, it was only one complainer out of others who understand that their package isn't going to be delivered safely can upgrade their shipping when they want to buy next time. I hope future new buyers who visit this site READ about shipping and the conditions and terms. That's #1 to start off to read before making final purchases.

♡ Hi Yuki! Honestly, I don't really know about mailing types but I think this customer was a bit out of hand when she commented that you were "unprofessional." Yuki, you're a great supplier and and a great seller. ☺ But as a customer I can somewhat relate to her problem. I too would be upset if my order never came. It would be like loosing money -- nobody likes that! >_< But if I looked at it in as a seller's point of view, I would think that this customer is being unreasonable. I think you need to tell her that rules are rules. In your website, it clearly states that you are not responsible for stolen or lost packages, so according to the law, you have every rights to claim that it is not your fault. Although this customer may be still upset about her package, it doesn’t mean that your a bad seller! I love your customer service and your supplies! Well that’s my opinion! Have a great day, Yuki ♥♥♥


love, esther.

Q. Would you still shop with me if I stop sending packages by Regular mail?

A. I would still shop with you but I think it would be better to have several shipping options. Let the buyers choose at their own risk. If they choose Regular Mail without any tracking/insurance and didn't receive their package, that's their choice. I personally prefer to have my package shipped by Registered Mail because you never know what may happens during the transit.

I just received my package today! It came fast, and i love my items. At first i didn't think i would be getting them because i purchased regular mail, but it still came through. Your a great seller & you have the cutest items. I will be buying from you again soon. Thanks you! :)

Hi, just letting you know I'm the brazilian girl who bought the Alice Deco magazines, I received them and I'm SO happy with the way you packaged them, perfect!!! I always want to buy my magazines from you from now on! Thank you soooo much!! ^^

This is a copy of an e-mail I sent to Yuki a few days ago:
"As for your questions, I would still buy from you, even if you stopped shipping via regular mail, because you're the only seller I trust (I'm a bit suspicious of the Hong Kong shops on eBay since I've had some bad experience with them), even though the cheap shipping you offer now is really wonderful, I understand that if there are people causing problems because of it, it's really inconvenient for you.

As for your complaining customer, I believe it's you who is right. Your website clearly states you are not responsible for lost and damaged items, and she can't overlook the information. Besides, NOBODY offers refund for lost packages, eBay sellers, etsy sellers, local sellers... If she wanted to be sure, she should have got insurance or something, she basically agreed to your terms by asking for regular shipping and paying for it, so I can't see anything backing her argument up, at least according to Czech law. It might depend on the policies of Japan (since it's the country where you live) or USA (since she's threatening to fill the pay pal claim)."

I've ben buying from Yuki for some time now and my experience is completely positive, none of my packages has been lost or taken more than 2 weeks to get to me, so I can only recommend her to everyone.

In regards to the postage problem: I think it is a risk you are taking when choosing what postage method your package is being sent.

If you chose regular mail, the sender only packs it carefully and puts your address on. That is all they can do. After they send it, it is then the post office's responsibility. I don't believe the sender is at fault after it has been sent because they can not follow the package around while it is being sorted in the mail room!!

It is only a few dollars extra for registered and this way you know you WILL receive your package and that the sender has actually sent it.

AND if anything goes wrong you know that the postal service is responsible and can receive some money back from the postal service provider. Whether it be on postage or the whole package, that depends on the dispute.


You really have to think about how the sending/posting system works before blaming anyone.

SO!

I highly recommend registered post, it ensures your package actually arrives to you and is handled carefully. And you can track where it is and if anything goes wrong, you know who is responsible (the postal service provider).

Hope this clears up some confusion!

I don't want to see Yukie lose customers just because of postage problems. Her products are of very good quality so I wouldn't want to take the risk of it being lost in postal-land!

I am one of those customers who have no received some items from Yuki, but TODAY (AFTER 6 MONTHS ) i have received them. Customers should be patient with their items. I will keep on continuing shopping at Yuki's shop. If you are one to call her unprofessional, you are really dumb because you cannot find Yuki's items anywhere unless you travel to Japan. Yuki, you're such a nice person and I will keep buying from you.

In regards to the issue that you're dealing with about the customers, I think that you shouldn't change your method of sending packages, but if you did I'd still do business at your shops. And I would only understand it if one customer called you unprofessional IF you didn't mention anything about not being responsible for lost or damaged packages. But that's not the case. You stated it on your shipping policy. The customer is the one taking the risk of possibly losing their order OR even having to wait much longer to receive their package. As any buyer, you should always communicate with the seller first to make sure how long it generally would take for delivery. And ask if there is a policy on returns. I've ordered twice from you and got them in a timely fashion (within a week). But before I made an order with you, I asked you how long it would take to get to the US. I don't know where she lives, but maybe it took long going through customs?? Anyway,Yuki I I wish you good luck and continue to do well with your shops!!

Hi Yuki I just wanted to post and thank you for your excellent site. Your products and fellow customer pictures inspired me to decorate my DS and I can't stop staring at it ;P I put a picture of it in the URL :D

Thank you so so so much for making such an awesome store!

recieved my parcel......very happy thanks... will be shopping again very soon.

Hi Katanina~

Thanks for letting me know that you received package and you are still happy with my products!
Hope I can keep making you happy!

Yuki

me again ^_^
ive never used ems, but if i used it then is it delivered to my door or i will have to pick it up in Manila?

Please tell me where you live so I can ask post office if it gets delivered to your door.

Also could you please check with your post office as I don't know what the postal service is like in your country.

Thank you

Yuki